Preheader • Editorial • Teleopti Support changes name to Teleopti Service Desk • Teleopti CCC @nywhere - for the manager on the go! • Use Teleopti Alerts with DME and remain in control • Teleopti opens new office in New York • Avalon and Teleopti are joining forces • Cococ Streamlines Customer Services with Teleopti CCC v7   Problems viewing the newsletter? Click here for web version. Teleopti Newsletter June 2010           E d i t o r i a l  by Nils Bildt Dear Teleopti friend, It is you, our customers and partners, who set the direction for the future of Teleopti. From July 1st and onwards, it will be Olle Düring as CEO who together with his team will serve you. I will be Excecutive Chairman of the Board and support Business Development. Marita, my wife and co-owner, will support the organizational development, and be part of the Teleopti Board. My Teleopti vision is to build a fun, challenging, admired, customer-driven and profitable company, serving partners and customers. We will be able to do this thanks to our fast, close, commited support and our professional skills, within our competence areas. We should be one of three, world-wide.                                                                                    Read more...       At your Service!   Teleopti Support changes name to Teleopti Service Desk On May 21st, 2010 Teleopti Support changed name to Teleopti Service Desk, in order to emphasize the focus on service towards our customers and partners in all channels. The Teleopti Service Desk handles user support but also tasks ranging from customer and partner web login to defect corrections and customizations. Quality is measured monthly by a survey sent out to customers and partners who have had a case resolved the previous month. Spend 1 minute and answer 4 questions so that we can improve our service. Your voice and feedback matters! New to our customers and partners is The Service Desk Incident Report. It can be downloaded on both our Customer- and Partner web. In the Incident Report partner or customer gives the priority to the incident.  It also gives the base for describing the defect or problem in a way that will shorten the incident handling time.             Teleopti CCC @nywhere - for the manager on the go! Teleopti is proud to announce Teleopti CCC @nywhere, a groundbreaking web application created specifically for the manager on the go.       Read more»     Use Teleopti Alerts with DME and remain in control Would you like to decrease your mobile roaming by 50 % and increase your company’s bottom line? Thanks to Teleopti Alerts with DME, you can centrally follow up on the roaming costs of your company’s mobile users as it happens.       Read more »   Magnus Geverts opening up an office in New York   Teleopti opens New Office in New York Teleopti opens a new office in New York to better support our North American partners and customers. Magnus Geverts, former Sales Director, will be responsible for North America. He joined Teleopti in 1997 and has vast experience from all fields of our operations, from development to marketing to sales. “We already see a great interest from US companies in our solutions; we stick out with our flexibility and human touch to Workforce Management. As our first North American customers now go live, we add strong local support to deliver our best of breed products at a higher speed. This will enable us and our partners to grow on the largest call center market in the world. This is exciting times for me and for Teleopti” says Magnus.           Avalon and Teleopti are joining forces to create a global Telecom Expense Management Solution AGS and Teleopti enter into a strategic business partnership to address enterprise level mobility management globally. The companies will work together to provide a comprehensive suite of fixed and mobile lifecycle management solutions for multinational enterprises.       Read more»     Cococ Streamlines Customer Services with Teleopti CCC v7 China based leading travel solutions provider Cococ have helped improve customer services as well as contact centre moral with Teleopti’s latest Workforce Management application, Teleopti CCC, version 7. It is the first Chinese customer in what is an exciting market for Teleopti, with full Chinese translation throughout the whole Teleopti CCC solution, it was an easy and natural progression into the far eastern country. Working with local partners NetInfo and VoiceCyber, the project was successfully completed in March to help forecast and schedule their 250 agent contact centre in Shenzhen. “Teleopti CCC is easy to use, especially with the full and precise translation, with highly accurate forecasting and clear and easy to use and distribute schedules”, said Ms. Xiajing of Cococ. “We have been extremely pleased with the training and after sales services.”       Read more»     Teleopti AB / Box 721 / Berga Backe 2 / 182 17 Danderyd / Sweden Phone 46 8 568 95 000 / Fax 46 8 568 95 009 / E-mail / Web / Privacy Policy Click here if you don't want to receive our Teleopti Newsletter anymore.