
	Preheader • Editorial by Nils Bildt • Teleopti Pro Call Reporting • Teleopti brings optimisation into Enterprise Workforce Management • Spirit of Innovation - Teleopti Forum on tour • Teleopti continues to expand in Europe - Opens new office in Paris • TEM tools increases the accessibility to healthcare for patients • Swedish Rail upgrades to Teleopti CCC, v7 and implements Enterprise WFM • Altitude Software partners with Teleopti to deliver unified workforce management
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Newsletter December 2009
With Season's Greetings from Teleopti

Editorial
by Nils Bildt

I have often thought that Viking heritage resides in Teleopti,
the journey spanning the same markets like the Vikings.
Thanks to modern technology even further, now present in India and in China.

Read more»

Teleopti Pro Call Reporting
a free product in the Teleopti Pro solution suite

Teleopti Pro Call Reporting is a unique offering from Teleopti. You get the product free of charge with no commitments required. With Teleopti Pro Call Reporting you can follow and analyse all telephony activities in your organization. In user friendly reports you can see volumes regarding fixed inbound, outbound and internal calls. Teleopti Pro Call Reporting is suitable for all types of organizations with a Cisco or Avaya PBX.

What gets measured gets done!

Read more and register here http://callreporting.teleopti.com»

Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7

Teleopti CCC is already the most modern, advanced and flexible workforce management solutions on the market. Yet the refinements of Teleopti CCC version 7 now make it possible to extend these benefits to the rest of the enterprise, for example back office operations, retail or banking branches or field service operations

Spirit of Innovation
Teleopti on tour

Oslo
Stockholm Gothenburg
Helsinki
Moscow
London
Dubai
Mainz
Bern

Spirit of Innovation - Teleopti Forum on tour

This autumn Teleopti embarked on a tour to meet customers, partners and prospects around the world. In total 350 customers and partners have visited our Forums this year. The cities we visited in 2009 is listed on the left.

The world tour is not over yet. It will continue with the Teleopti Global Forum in Stockholm on April 19-21, 2010 and finally end in Shanghai World Expo, Swedish Pavillion in September 2010.

One of our Tour's many stops were in Dubai
Read more about this particular event here»

Teleopti continue to expand in Europe
- Opens new office in Paris

"I will focus on developing new business, managing existing and new partners and creating company and brand awareness for Teleopti in France, Belgium and Northern Africa." SaysTeleopti French Channel Director, Ms. Céline Kalonji.

Uppsala County Coucil - TEM tools increases the accessibility to healthcare for patients

Uppsala County Council reduced amount of lost calls and shortened queuing times for patients calling in to the central switchboard using Teleopti Pro.

"We have reached our goals a year earlier than we expected and we have maintained high service levels ever since" says Jan Asklöf, Telecom Manager for the Healthcare sector of Uppsala.

SJ (Swedish Rail) upgrades to Teleopti CCC, v7 and implements Enterprise WFM

SJ (Swedish Rail) upgrades to the latest version of Teleopti CCC, including Payroll integration with their salary system for all groups of staff. SJ has in connection with the upgrade chosen to expand their implementation of Teleopti CCC to also include functions outside the contact centre; travel agencies, depot staff and the traffic control. After the expansion, SJ will all in all do the resource planning for 1000 people. As a part of their Enterprise WFM solution, SJ will integrate Teleopti CCC with the CFM (Customer Flow Management) solution from Teleopti partner Q-Matic in order to do volume forecasting of the visitors at the travel agencies.

Altitude Software Partners with Teleopti to Deliver Unified Workforce Management

“The Altitude team has a strong track record and we look forward to providing our combined customers and channels with an integrated solution stronger than the two offerings separately. Successful integration tests have been done in lab environment and the first customers have been deployed, allowing them to focus on operational efficiency in running their contact centers”, commented Nils Bildt, Teleopti’s CEO.

Read more»

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