
	Preheader • Editorial by Nils Bildt • Teleopti Pro Call Reporting • Teleopti receives highest credit rating for the 5th consecutive year • Teleopti at World Expo 2010 in Shanghai • Teleopti replaces competitor at Telenor • The Municipality of Karlskrona saves time consuming administration with Teleopti Pro • Call Center World in Berlin in February 2010 • Teleopti and Presence Technology ally to optimize contact center
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The Teleopti Newsletter
April 2010

Editorial
by Nils Bildt

Dear Teleopti friend,

After a long and cold winter we are now looking forward to a nice and warm spring season.

There is a lot on the Teleopti Agenda for 2010. First of all we are looking forward to the Teleopti Global Forum, 19-21st of April. The Program offers a lot of interesting seminars, experience exchange and a lot of fun activities too.

Another exciting happening is the sponsorship of the Swedish Pavillion of the World Expo in Shanghai, May 1st to October 31st. Read more about that in this Newsletter.

Nils Bildt
CEO

See the invitation film to the
Teleopti Global Forum 2010

- a free product in the Teleopti Pro solution suite
Teleopti Pro Call Reporting

Teleopti Pro Call Reporting is a unique offering from Teleopti. You get the product free of charge with no commitments required. With Teleopti Pro Call Reporting you can follow and analyse all telephony activities in your organization. In user friendly reports you can see volumes regarding fixed inbound, outbound and internal calls. Teleopti Pro Call Reporting is suitable for all types of organizations with a Cisco or Avaya PBX.

What gets measured gets done!

Read more and register here http://callreporting.teleopti.com»

Teleopti receives highest credit rating
for the 5th consecutive year

“Teleopti has always had the drive and ambition to grow its business
and become an even stronger company” says Nils Bildt, CEO, owner
and founder of the Teleopti AB. “We hold financial integrity in even higher regard to give customers and employees the assurance that Teleopti will remain a leader in its field in the future.”

AAA – Highest credit worthiness
The credit is collected by Dun & Bradstreet and is based on approximately 2,400 decision parameters. Only limited companies can become triple-A rated. The company turnover must exceed 2 M SEK, have existed for at least 4 years and the ratios need to be substantially higher than industry average.

Teleopti CCC Solution Now Rated Avaya Compliant

The award-winning workforce management solution Teleopti CCC version 7.1
is compatible with key Avaya IQ version 5.0 solutions

Teleopti CCC version 7.1 is compliant with key Avaya IQ version 5.0 contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.

“By offering compliance testing to the many innovative companies like Teleopti who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya.
Read more here»

World Expo 2010 in Shanghai

Teleopti is an Official sponsor of the World Expo in Shanghai, May 1st to October 31st.

It is expected to be the biggest Expo ever. A total of 228 countries and international organisations have so far announced their participation. The arrangers estimate that 70 million people will visit Expo 2010 during its six month duration, with 95 per cent of the visitors being Chinese.

The theme of Expo 2010 is "Better City, Better Life," representing the common wish of the whole humankind for a better living in future urban environments.

On September 6th we will invite Chinese customers and prospects to the spectacular Swedish pavilion for a half day seminar and dinner.

Link to the Swedish pavilion:

http://www.expo2010.se/en/swedens-participation/the-swedish-pavilion/

Sweden’s theme for Expo 2010: Sweden – Spirit of Innovation

Teleopti replaces competitor at Telenor

Telenor Sweden already uses Teleopti CCC to do the resource planning of the staff in their inhouse customer service. After insourcing the customer service of Glocalnet and Bredbandsbolaget they are replacing the system these companies were using and are now planning their entire customer service with Teleopti CCC.

The expansion adds another 250 people to the total number of staff being forecasted and scheduled. Telenor also adds the functionality Performance Manager for a flexible and powerful analysis tool for their customer service.

Bebben Malmström
Telecom Coordinator
The Municipality of Karlskrona

The Municipality of Karlskrona - Saves time consuming administration with TEM solution from Teleopti

The Municipality of Karlskrona had been struggling for years with heavy administration when came to telecom invoices. Each department was responsible for their own telecom costs and they allocated the costs manually.

- When we started a project to abandon all fixed extensions and instead use
3000 mobile telephones we wanted to invest in a complete TEM-system, says Bebben Malmström, Telecom Coordinator at the Municipality of Karlskrona.
- At the same time our IT-department started a project to purchase an Asset Management System.

They wanted an efficient system to know the exact locations of the computers, the leasing periods and control of licenses in general.

Bebben Malmström and the IT-Manager came up with the idea to use Teleopti Pro as an Asset Management system for both IT and Telecom and Teleopti confirmed that the solution could be adapted to their needs.